John Jackson - State Farm Insurance Agent at 322 Southeast 192nd Avenue #105 in Vancouver, Washington

Customer Reviews about John Jackson - State Farm Insurance Agent

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  This has been a nightmare. We were hit by an uninsured motorist at a dead stop back on valentines day. We thought it was lucky to have full coverage... we were wrong. Fast forward to April 20th and this issue is only just now "resolved". We were told the car needed to be fixed and ended up putting $1,200 into the front end before taking it to the body shop. The agent said, "we can't definitively link the front end damage to the collision" despite us breaking down on the freeway minutes after the accident. We sucked it up, fixed the front end so it would run and drove it to the body shop. The shop there totalled the car out. State Farm refused to validate the $1,200 we JUST put in. We ended up just eating the loss. They immediately reported to the DOL that the title was to be revoked since the car was totalled but waited a full month to pay us for the loss. In the mean time we had no title to the car, continued to pay interest on the loan, and had to pay out of pocket for a rental car. The company refused to give us a claims agent forcing us to work with a whole group of people who were so horrible we had to request that some never touch our case again. This made getting answers and resolutions incredibly difficult as communication between these people was lacking at best. Went into the office because trying to make a phone call is impossible with this company unless you want to leave a message and wait 2 weeks to be called back and the lady in the office couldn't even get straight answers for me. This was an absolute nightmare that we have now paid $2,000 for and now are waiting 5-6 weeks for the bank to resolve. Absolutely disgusted with this company. Never had any problems with claims in the past when I was with another agent. Saying goodbye to State Farm after 11 years.
  January 10, 2017

  by Brittney Hall

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About John Jackson - State Farm Insurance Agent in Vancouver